The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia-Reference-Cited by-同舟云学术

The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia

Published:2017-07 Issue: Volume:37 Page:89-100
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Bahri-Ammari Nedra,Bilgihan Anil

Publisher

Elsevier BV

Subject

Marketing

Reference93 articles.

1. When consumers care about being treated fairly: the interaction of relationship norms and fairness norms;Aggarwal;J. Consum. Psychol.,2012

2. Akrout, F., 2010. Les méthodes des Equations Structurelles, 1ère Edition, URM.

3. Structural equation modeling in practice: a review and recommended two-step approach;Anderson;Psych. Bullet.,1988

4. Perceived justice and consumption experience evaluations: a qualitative and experimental investigation;Aurier;Int. J. Serv. Ind. Manag.,2007

5. The role of loyalty program (LP) in establishing brand attachment and word-of-mouth intentions: an empirical investigation in the mobile sector;Bahri-Ammari;I. J. Cust. Relat. Mark. Manag.,2014

Cited by 45 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Does customer-based destination brand equity help customers forgive firm service failure in a tourist ecosystem? An investigation through explanatory sequential mixed-method design;Journal of Destination Marketing & Management;2024-03

2. Price fairness in the online food delivery industry: a structural equation model of consumer perceptions;Journal of Foodservice Business Research;2024-01-09

3. Interactive effects of social norms and information framing on consumers' willingness of food waste reduction behavior;Journal of Retailing and Consumer Services;2023-11

4. Perceived Fairness of Teacher Selection Process in Turkey;Bartın University Journal of Faculty of Education;2023-10-10

5. Perceived Justice and Customer Loyalty in the Situation of Beauty Service Failure;SAGE Open;2023-10