Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction-Reference-Cited by-同舟云学术

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Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction

Published:2020-03 Issue: Volume:53 Page:102001
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Söderlund Magnus

Publisher

Elsevier BV

Subject

Marketing

Reference90 articles.

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5. Does humanity matter? Analyzing the importance of social cues and perceived agency of a computer system for the emergence of social reactions during human-computer interaction;Appel;Adv. Hum. Comput. Interact.,2012

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