Determining adequate tangible compensation in service recovery processes for developed and developing countries: The role of severity and responsibility-Reference-Cited by-同舟云学术

Determining adequate tangible compensation in service recovery processes for developed and developing countries: The role of severity and responsibility

Published:2015-01 Issue: Volume:22 Page:117-127
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Bambauer-Sachse Silke,Rabeson Landisoa

Publisher

Elsevier BV

Subject

Marketing

Reference84 articles.

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