1. Abdi, H., 2003. Partial least squares (PLS) regression. In: Lewis-Beck, M
2. Adams, C.W., 2008. Customer loyalty is measure of value achieving customer satisfaction. 10A Bayou RD, Lake Jackson, TX 77566. Published at http://www.adamssixsigma.com/Newsletters/measure_value.htm (accessed on June 25, 2008).
3. Ahluwalia, S., 2000. Power Sector Reforms: A Review of the process and an Evaluation of the Outcomes. Refereed paper for the NCAER-ADB supported project on Economic Reforms, March 2000.
4. Ahluwalia, S.S., Bhatiani, G., 2001. Tariff setting in the electric power sector: base paper on Indian case study. In: Proceedings of the National Conference on Regulation in Infrastructure Services: Progress and Way Forward. New Delhi, 14–15 November 2000, organised by Tata Energy Research Institue.
5. Arnold, W.E., McCroskey, J.C., Prichard, S.V.O.,1967. The Likert-type scale. Today's Speech, vol. 15, pp. 31-33. Published at 〈http://www.jamescmccroskey.com/publications/25.htm〉 (accessed on June 7, 2006).