1. SERVQUAL and SERVPERF: a review of measures in services marketing research;Adil;Global Journal of Management and Bus. Res. Market.,2013
2. Ruchi: rating individual food items in restaurant reviews;Ahiladas,2015
3. Services Marketing and Management;Audrey,2003
4. Modelling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea;Babin;J. Serv. Market.,2005
5. Improving your exploratory factor analysis for ordinal data: a demonstration using FACTOR;Baglin;Practical Assess. Res. Eval.,2014