The dynamics of contractual and relational governance: Evidence from long-term public–private procurement arrangements

Author:

Zheng Jurong,Roehrich Jens K.,Lewis Michael A.

Publisher

Elsevier BV

Subject

Marketing,Strategy and Management

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4. The service encounter: diagnosing favourable and unfavourable incidents;Bitner;Journal of Marketing,1990

5. Blanc-Brude, F., Goldsmith, H., Välilä, T., 2007. Public–private partnerships in Europe: an update. European Investment Bank Economic and Financial Report, 2007/03. Retrieved December 15, 2007 from the World Wide Web: 〈http://www.eib.org/attachments/efs/efr07n03.pdf〉.

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