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Improving services supply management in the defense sector: How the procurement process affects B2B service quality

  • Published:2015-06 Issue:2 Volume:21 Page:81-94
  • ISSN:1478-4092
  • Container-title:Journal of Purchasing and Supply Management
  • language:en
  • Short-container-title:Journal of Purchasing and Supply Management

Author:

Hawkins Timothy G.,Gravier Michael J.,Berkowitz David,Muir William A.

Funder

Acquisition Research Program at the Naval Postgraduate School

Publisher

Elsevier BV

Subject

Marketing,Strategy and Management

Reference111 articles.

1. Problems of establishing service supply relationships: evidence from a high-tech manufacturing company;Åhlström;J. Purch. Supply Manage.,2006

2. Structural equation modeling in practice: a review and recommended two-step approach;Anderson;Psychol. Bull.,1988

3. Estimating nonresponse bias in mail surveys;Armstrong;J. Mark. Res.,1977

4. Buying Business Services;Axelsson,2002

5. On the evaluation of structural equation models;Bagozzi;Acad. Market. Sci.,1988

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