1. Towards a conceptual framework of lay evaluation of health care;Calnan;Soc Sci Med,1988
2. The World Health Report 2000. Health Systems: improving performance,2000
3. Quality assessment and assurance: unity of purpose, diversity of means;Donabedian;Inquiry,1988
4. Seeing the person in the patient. The Point of Care review paper;Goodrich,2008
5. Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century,2001