Drivers of customer satisfaction with public transport services

Author:

Mouwen Arnoud

Publisher

Elsevier BV

Subject

Management Science and Operations Research,Transportation,Civil and Structural Engineering

Reference46 articles.

1. Complacent car addicts or aspiring environmentalists?;Anable;Transp. Policy,2005

2. Drivers of service satisfaction: linking customer satisfaction to the service concept and customer characteristics;Anderson;J. Ser. Res.,2008

3. (Dis)satisfaction with public services: the case of public transportation;Andreassen;J. Ser. Mark.,1995

4. Searching for the rail bonus: results from a panel SP/RP study;Axhausen;Eur. J. Transport Infrastruct. Res.,2001

5. The importance customers place on specific service elements of bus rapid transit;Baltes;J. Public Transport.,2003

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