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Improving transportation service quality based on information fusion

  • Published:2014-09 Issue: Volume:67 Page:225-239
  • ISSN:0965-8564
  • Container-title:Transportation Research Part A: Policy and Practice
  • language:en
  • Short-container-title:Transportation Research Part A: Policy and Practice

Author:

Liou James J.H.,Hsu Chao-Che,Chen Yun-Shen

Publisher

Elsevier BV

Subject

Management Science and Operations Research,Transportation,Civil and Structural Engineering

Reference46 articles.

1. Public transportation and customer satisfaction: the case of Indian Railways;Agarwal;J. Global Bus. Rev.,2008

2. Evaluation of public transit services: the level of service concept;Alter;Transp. Res. Rec.,1976

3. A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluation transportation service quality;Awasthi;Comput. Ind. Eng.,2011

4. Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions;Carman;J. Retail.,1990

5. Development and application of performance measures for rural public transportation operators;Carter;Transp. Res. Rec.,1992
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