Customer service as a competitive tool-Reference-Cited by-同舟云学术

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Customer service as a competitive tool

Published:1987-08 Issue:3 Volume:16 Page:225-230
ISSN:0019-8501
Container-title:Industrial Marketing Management
language:en
Short-container-title:Industrial Marketing Management

Author:

Kyj Myroslaw J.

Publisher

Elsevier BV

Subject

Marketing

Reference18 articles.

1. Customer Service: Meaning and Measurement;Lalonde,1976

2. Classifying Services to Gain Strategic Marketing Insight;Lovelock;Journal of Marketing,1983

3. The Challenges of Professional Services Marketing;VanDoren;The Journal of Consumer Marketing,1985

4. Business Logistics Management: Planning and Control;Ballou,1985

5. Commodity Marketing;Breyer,1975

Cited by 27 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Servitization Strategy: Key Features and Implementation Issues;Studies in Managerial and Financial Accounting;2017-11-07

2. Aesthetic labor and visible diversity: The role in retailing service encounters;Journal of Retailing and Consumer Services;2017-09

3. Explaining servitization failure and deservitization: A knowledge-based perspective;Industrial Marketing Management;2017-01

4. A Closer Look at Customer Service: a Conceptual Model;Proceedings of the 1989 Academy of Marketing Science (AMS) Annual Conference;2015

5. Customer service in supply chain management: a case study;Journal of Enterprise Information Management;2014-10-07

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