1. Agenda for the future (DOT HS 808 41);National Highway Traffic Safety Administration,1996
2. Emergency dispatching. A medical communicator's guide;Steele,1993
3. Principles of emergency medical dispatch;Clawson,1998
4. The development of emergency medical dispatch in the USA: a historical perspective;Zachariah;Eur J Emerg Med,1995
5. Dispatch priority training: strengthening the weak link;Clawson;JEMS,1981