1. Clinical Policy for Management of Adult Patients with a Chief Complaint of Chest Pain with No History of Trauma,1990
2. Industrial models of QI;Batalden,1989
3. Continuous improvement as an ideal in health care;Berwick;N Engl J Med,1989
4. Out of Crisis;Deming,1989
5. Implementing a continuous quality improvement program in a community hospital;Duncan;QRB,1991