What should we do to enhance your loyalty if you are (dis)satisfied with public transit service?
Author:
Funder
National Natural Science Foundation of China
Social Science Planning Project of Shandong Province
Fundamental Research Fund of Shandong University
Publisher
Elsevier BV
Subject
Transportation
Reference95 articles.
1. Going soft: on how Subjective Variables Explain Modal Choices for Leisure Travel;Acker;Eur. J. Transport Infrastruct. Res.,2011
2. A Handbook for Measuring Customer Satisfaction and Service Quality;Administration,1999
3. The role of critical incidents and involvement in transit satisfaction and loyalty;Allen;Transp. Policy,2019
4. ‘Complacent car addicts’ or ‘aspiring environmentalists’? Identifying travel behaviour segments using attitude theory;Anable;Transp. Policy,2005
5. Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise;Andreassen;Internat. J. Service Industry Manage.,1998
Cited by 10 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Analysis of passenger perception heterogeneity and differentiated service strategy for air-rail intermodal travel;Travel Behaviour and Society;2024-10
2. Loyalty toward shared e-scooter: Exploring the role of service quality, satisfaction, and environmental consciousness;Travel Behaviour and Society;2024-10
3. Assessing shared auto-rickshaws adoption by intra-city commuters as part of the public transport system: The influence of negative encounters on passenger satisfaction;Transportation Research Part F: Traffic Psychology and Behaviour;2024-07
4. Developing a New Scale for Service Quality in Intercity Buses: IBUSQUAL;Advances in Hospitality and Tourism Research (AHTR);2024-06-25
5. Everything has changed: the impacts of the COVID-19 pandemic on the transit market in Montréal, Canada;Transportation;2024-05-30
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3