1. The point of care. Measures of patients’ experience in hospital: purpose, methods and uses;Coulter,2009
2. Satisfaction with the outpatient encounter: a comparison of patients’ and physicians’ views;Zandbelt;J Gen Intern Med,2004
3. Patients’ preferences matter: stop the silent misdiagnosis;Mulley,2012
4. Process mapping the patient journey: an introduction;Trebble;BMJ,2010
5. Quality perception in the outpatient area of an urology department. Can we improve it?;Páez;Arch Esp Urol,2012