1. O. Al-Mushayt, N.F. Doherty, M. King, An investigation into the relative success of alternative approaches to the treatment of ogranizational issues in systems development projects, Organization Development Journal 19 (1) 31–47.
2. Resolving conflict of interests in the process of an information system implementation for advanced telecommunication services;Ahn;Journal of Information Technology,1997
3. D. Avison, A.T. Wood-Harper, Multiview: An Exploration in Information Systems Development, McGraw-Hill, Maidenhead, 1990.
4. P.B. Checkland, Systems Thinking, Systems Practice, Wiley, Chichester, 1981.
5. G.A. Churchill, Marketing Research, Methodological Foundations, The Dryden Press, 1997, p. 662.