1. Evaluating the success of TQM implementation: lessons from employees;Anderson;Production and Inventory Management Journal,1997
2. TQM and re-engineering: the battle for the organization of tomorrow;Burdett;The TQM Magazine,1994
3. D.L. Goetsch, S. Davis, Implementing Total Quality, Prentice-Hall, Englewood Cliffs, 1995.
4. TQM’s challenge to management theory and practice;Grant;Sloan Management Review,1994
5. The relationship between total quality management practices and operational performance;Samson;Journal of Operations Management,1999