Impact of services on project business

Author:

Artto Karlos,Wikström Kim,Hellström Magnus,Kujala Jaakko

Publisher

Elsevier BV

Subject

Management of Technology and Innovation,Business and International Management

Reference70 articles.

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2. Service management: leadership and strategy in service production;Normann,1983

3. Service management and marketing: a customer relationship management approach;Grönroos,2000

4. Beyond products: services-based strategy;Quinn;Harvard Bus Rev,1990

5. Go downstream: the new profit imperative in manufacturing;Wise;Harvard Bus Rev,1999

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