What Goes Wrong in Company-Wide Service-Quality Initiatives?
Author:
Affiliation:
1. Linfox Fellow in Logistics Management, Faculty of Business and Economics, Monash University, Melbourne 3145 Australia, Tel.: (+613) 903 2492 Fax: (+613) 903 2900
Publisher
SAGE Publications
Link
http://journals.sagepub.com/doi/pdf/10.1016/S1320-1646%2894%2970282-3
Reference6 articles.
1. Christopher M. Payne A. Ballantyne D. Relationship Marketing 1991 Butterworth Heinemann Oxford
2. Schein E.H. Organisational Culture and Leadership 1985 Jossey-Bass London
3. Coming to Grips with Service Intangibles Using Quality Management Techniques
4. Oakland J.S. Total Quality Management 1989 Heinemann Professional Series Oxford pp30-35
Cited by 2 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Services Branding: Revealing the Rhetoric within Retail Banking;The Service Industries Journal;2007-06
2. External and internal accountability of financial services suppliers: current paradoxes in managing expectations and experience;Journal of Strategic Marketing;2005-06
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3