1. The Joint Commission: advancing effective communication, cultural competence, and patient- and family-centered care: a roadmap for hospitals,2010
2. Assessing communication between patients and physicians: the measure of patient-centered communication (MPCC) London;Brown,2001
3. The Four Habits Coding Scheme: validation of an instrument to assess clinicians’ communication behavior;Krupat;Patient Educ Couns,2006
4. Promising practices for patient-centered communication with vulnerable populations: examples from eight hospitals;Wynia,2006
5. Crossing the quality chasm: a new health system for the 21st century;Institute of Medicine,2001