1. The profession of medicine;Freidson,1970
2. Medical nemesis, the expropriation of health;Illich,1975
3. Doctor–patient communication and the quality of care. An observation study into affective and instrumental behaviour in general practice;Bensing,1991
4. Client-centered therapy;Rogers,1951
5. Patient-centredness in the consultation. 2: does it really make a difference?;Henbest;Fam Pract,1990