The personal and contextual factors that affect customer experience during rail service failures and the implications for service design

Author:

Ross Tracy,May Andrew,Cockbill Stuart A.

Funder

Engineering and Physical Sciences Research Council

Publisher

Elsevier BV

Subject

Physical Therapy, Sports Therapy and Rehabilitation,Engineering (miscellaneous),Safety, Risk, Reliability and Quality,Human Factors and Ergonomics

Reference43 articles.

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