Staffing for many-server systems facing non-standard arrival processes-Reference-Cited by-同舟云学术

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Staffing for many-server systems facing non-standard arrival processes

Published:2022-02 Issue:3 Volume:296 Page:900-913
ISSN:0377-2217
Container-title:European Journal of Operational Research
language:en
Short-container-title:European Journal of Operational Research

Author:

Heemskerk M.,Mandjes M.,Mathijsen B.

Funder

Nederlandse Organisatie voor Wetenschappelijk Onderzoek

Publisher

Elsevier BV

Subject

Information Systems and Management,Management Science and Operations Research,Modelling and Simulation,General Computer Science,Industrial and Manufacturing Engineering

Reference49 articles.

1. The modern call center: A multi-disciplinary perspective on operations management research;Aksin;Production and Operations Management,2007

2. On patient flow in hospitals: A data-based queueing science perspective;Armony;Stochastic Systems,2015

3. Modeling daily arrivals to a telephone call center;Avramidis;Management Science,2004

4. Capacity sizing under parameter uncertainty: Safety staffing principles revisited;Bassamboo;Management Science,2010

5. On a data-driven method for staffing large call centers;Bassamboo;Operations Research,2009

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. ICU capacity expansion under uncertainty in the early stages of a pandemic;Production and Operations Management;2023-04-05

2. Internet of Drones: Improving Multipath TCP over WiFi with Federated Multi-Armed Bandits for Limitless Connectivity;Drones;2022-12-31

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