1. Quality of care: bridging the gap between promise and performance;Bennett;Trustee,1984
2. Continuous improvement as an ideal in health care;Berwick;New Eng. J. Med.,1989
3. Criteria, standards and norms: crucial terms in quality;Bloch;Assur. J. Nurs. Admin.,1977
4. Issues in measuring outcomes of nursing;Bond;J. Adv. Nurs.,1991
5. Score on Quality;Buchan;Hlth. Serv. J.,1990