1. Upsizing the individual in the downsized organization: managing in the wake of reengineering, globalization, and overwhelming technological change;Johansen,1996
2. Crossing the chasm: marketing and selling high tech products to mainstream customers;Moore,1991
3. Things that make us smart: defending human attributes in the age of the machine;Norman,1993
4. Digital woes: why we should not depend on software;Weiner,1993
5. Training end users: an experimental investigation of the roles of the computer interface and training methods;Davis;MIS Q.,1963