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2. Learning from crisis: lessons in human and information infrastructure from the world trade center response;Dawes;Soc Sci Comput Rev,2004
3. Survey and assessment of planning for operational continuity in public works;Somers;Publ Works Manage Policy,2007
4. Use of technology to support information needs for continuity of operations planning in public health: a systematic review;Reeder;Online J Pub Health Inform,2010
5. Scenario-based design: envisioning work and technology in system development;Carroll,1995