Determinants of customer satisfaction with parcel locker services in last-mile logistics-Reference-Cited by-同舟云学术

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Determinants of customer satisfaction with parcel locker services in last-mile logistics

Published:2022-03 Issue:1 Volume:38 Page:25-30
ISSN:2092-5212
Container-title:The Asian Journal of Shipping and Logistics
language:en
Short-container-title:The Asian Journal of Shipping and Logistics

Author:

Lai Po-Lin,Jang Hyunmi,Fang Mingjie,Peng Ke

Publisher

Elsevier BV

Subject

Management of Technology and Innovation,Management Science and Operations Research,Transportation,Business and International Management

Reference53 articles.

1. An investigation into the costs and benefits of reliability of service;Boronico;Omega-International Journal of Management Science,1998

2. The last mile challenge: evaluating the effects of customer density and delivery window patterns;Boyer;Journal of Business Logistics,2009

3. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach;Brady;Journal of Marketing,2001

4. A combined fuzzy AHP and fuzzy TOPSIS based strategic analysis of electronic service quality in healthcare industry;Buyukozkan;Expert Systems with Applications,2012

5. Customer satisfaction, corporate image, and service quality in professional services;Cameran;Service Industries Journal,2010

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2. Last-mile delivery during COVID-19: A systematic review of parcel locker adoption and consumer experience;Acta Psychologica;2024-09

3. The Factors Influencing User Satisfaction in Last-Mile Delivery: The Structural Equation Modeling Approach;Mathematics;2024-06-14

4. From a functional service to an emotional ‘saviour’: A structural analysis of logistics values for in-home consumers;Journal of Retailing and Consumer Services;2024-05

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