1. Some perspectives on the study of man-environment phenomena;Altman,1973
2. Customer value propositions in business markets;Anderson;Harvard Business Review,2006
3. Leading public sector innovation;Bason,2010
4. Enabling continuous and discontinuous innovation: Learning from the private sector;Bessant;Public Money & Management,2005
5. Contextual design: Defining customer-centered systems;Beyer,1998