1. Perspectives and principles of therapeutic communication;Antai-Otong,2007
2. New tool aims to standardize hand-offs in the ED, boosting safety and preventing communication failures;Brooks;ED Management,2013
3. How we work;Children's Hospitals' Solutions for Patient Safety Every Patient, Every Day [SPS],2016
4. The published literature on handoffs in hospitals: Deficiencies identified in an extensive review;Cohen;Quality & Safety in Health Care,2010
5. Patient-centered transfer process for patients admitted through the ED boosts satisfaction, improves safety;Cronin-Waelde;ED Management,2013