1. To Err Is Human: Building a Safer Health System,2000
2. Committee on Quality of Health Care in America: Crossing the Quality Chasm: A New Health System for the 21st Century,2001
3. Insights roundtable report: measuring what matters and capturing the patient voice;Mohta;NEJM Catalyst,2017
4. An Epidemic of Empathy in Healthcare;Lee,2016
5. Zero harm in health care;Gandhi;NEJM Catalyst,2020