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3. Dr. Deming's Total Quality Management. Dr. Deming's 14 points for management. https://deming.org/explore/fourteen-points/. Accessed December 1, 2021.
4. Applying the high reliability health care maturity model to assess hospital performance: a VA case study;Sullivan;Jt Comm J Qual Patient Saf.,2016
5. Baldrige Healthcare Excellence Framework 2021-2022, National Institute of Standard and Technology. https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care. Accessed December 1, 2021.