1. Reducing litigation costs through better patient communication;Eastaugh;Physician Exec,2004
2. The Joint Commission. “What did the doctor say?” Improving health literacy to protect patient safety. 2007. Available at http://www.jointcommission.org/NewsRoom/PressKits/Health_Literacy/
3. Liability and Quality Issues in Health Care;Furrow,2001
4. Rev. Code Wash. (ARCW) § 7.70.030 (Lexis 2003).
5. Rev. Code Wash. (ARCW) § 7.70.040 (Lexis 2003).