1. Healthcare Customer Service Superstars: Six Attitudes That Bring Out Our Best;Cavitt,2017
2. Key Concepts of Total Quality Management Within a Health Care Organization,2021
3. Introduction to Health Care & Careers;DeLaet,2011
4. How the Patient-Centered Outcomes Research Institute is engaging patients and others in shaping its research agenda;Fleurence;Health Affairs,2013
5. Performance Improvement for Healthcare: Leading Change With Lean, Six Sigma, and Constraints Management;Inozu,2011