1. Crossing the quality chasm. A new health system for the 21st century;Institute of Medicine,2001
2. Waiting times in hospitals (in Dutch);Department of health (VWS),2002
3. Factory physics;Hopp,2000
4. The Toyota Way: 14 management principles from the world's greatest manufacturer;Liker,2004
5. Same-day appointments: exploding the access paradigm;Murray;Family Practice Management,2000