1. Strategic performance management;Marr,2006
2. Performance measurement definitions: linking performance measurement and organisational excellence;Moullin;International Journal of Health Care Quality Assurance,2007
3. Delivering excellence in health and social care: quality, excellence, and performance measurement;Moullin,2002
4. Designing, implementing and updating performance measurement systems;Bourne;International Journal of Operations Production & Management,2000
5. The balanced scorecard: translating strategy into action;Kaplan,1996