1. Out of the Crisis;Deming,1982
2. Total quality management in academic libraries;Rounds,1995
3. Poirier, C. C. & Houser, W. F. (1993). Business Partnering for Continuous Improvement: How to Forge Enduring Alliances Among Employees, Suppliers and Customers. San Francisco, California: Berrett-Koehler Publishers, p. 57, 180.
4. Poirier, p. 57.
5. Getting to Yes;Fisher,1981