1. Airline services marketing by domestic and foreign firms: differences from the customers’ viewpoint;Aksoy;Journal of Air Transport Management,2003
2. Arbuckle, J.L., Wothke, W., 1995. AMOS 4.0 User’s Guide, SmallWaters Corporation, Chicago.
3. (Dis)satisfaction with public services: the case of public transportation;Andreassen;Journal of Services Marketing,1995
4. Berry, L.L., Zeithaml, V.A., Parasuraman, A., 1990. Five imperatives for improving service quality. Sloan Management Review, Summer 31 (4) 9–38.
5. Structural Equations with Latent Variables;Bollen,1989