1. The Democratic Corporation;Ackoff,1994
2. The Systems Paradigm: Correcting the Record and Suggesting the Future;Ashmos;Academy of Management Review,1987
3. Service Quality and Productivity: A Survey of Current Practices;Behara,1994
4. A Combined-Systems Methodology for Modelling Service Delivery;Behara,1990
5. Perspectives on General Systems Theory;Bertalanffy,1975