Controlling arrival and service rates to reduce sensitivity of queueing systems with customer abandonment-Reference-Cited by-同舟云学术

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Controlling arrival and service rates to reduce sensitivity of queueing systems with customer abandonment

Published:2022-03 Issue: Volume:6 Page:100089
ISSN:2666-7207
Container-title:Results in Control and Optimization
language:en
Short-container-title:Results in Control and Optimization

Author:

Sasanuma Katsunobu^ORCID,Hampshire Robert,Scheller-Wolf Alan

Publisher

Elsevier BV

Reference37 articles.

1. Designing a call center with impatient customers;Garnett;Manuf Serv Oper Manag,2002

2. The Palm/Erlang-A queue, with applications to call centers;Mandelbaum;Fac Ind Eng Manag Tech Haifa Israel,2005

3. Sensitivity of performance in the Erlang-A queueing model to changes in the model parameters;Whitt;Oper Res,2006

4. Research on telephone traffic carried by full availability groups;Palm,1957

5. On a queue in which joining customers give up their services halfway;Udagawa;J Ops Res Japan,1957

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1. Autonomous and Sustainable Service Economies: Data-Driven Optimization of Design and Operations through Discovery of Multi-Perspective Parameters;Sustainability;2023-11-16

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