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Development, analysis and applications of a quantitative methodology for assessing customer satisfaction using evolutionary optimization

  • Published:2015-05 Issue: Volume:30 Page:265-278
  • ISSN:1568-4946
  • Container-title:Applied Soft Computing
  • language:en
  • Short-container-title:Applied Soft Computing

Author:

Bandaru Sunith,Gaur Abhinav,Deb Kalyanmoy,Khare Vineet,Chougule Rahul,Bandyopadhyay Pulak

Publisher

Elsevier BV

Subject

Software

Reference27 articles.

1. Quality Management Systems – Requirements;ISO 9001:2008,2008

2. ISO 9001:2008 Explained;Cianfrani,2009

3. Multiple roles of consumption emotions in post-purchase satisfaction with extended service transactions;Dube;Int. J. Serv. Ind. Manag.,2000

4. Marketing Services: Competing Through Quality;Berry,2004

5. Customer Satisfaction Toolkit for ISO 9001:2000;Kessler,2002

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1. Fuzzy Logics and Marketing Decisions;Fuzzy Logic Applications in Computer Science and Mathematics;2023-09-15

2. Product quality tracking based on digital Voice-of-Customers;Total Quality Management & Business Excellence;2023-02-21

3. Managing formation of competitive human capital in project-oriented companies;Journal of Eastern European and Central Asian Research (JEECAR);2022-12-03

4. Predicting customer absence for automobile 4S shops: A lifecycle perspective;Engineering Applications of Artificial Intelligence;2020-03

5. Measuring the satisfaction and loyalty for Chinese smartphone users: A simple symbol-based decision making method;Scientia Iranica;2018-07-22
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