A service selection model for digital music service platforms using a hybrid MCDM approach-Reference-Cited by-同舟云学术

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A service selection model for digital music service platforms using a hybrid MCDM approach

Published:2016-11 Issue: Volume:48 Page:385-403
ISSN:1568-4946
Container-title:Applied Soft Computing
language:en
Short-container-title:Applied Soft Computing

Author:

Lin Chia-Li^ORCID,Shih Ying-Hsiu,Tzeng Gwo-Hshiung,Yu Hsiao-Cheng

Publisher

Elsevier BV

Subject

Software

Reference60 articles.

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2. Communication and control processes in the delivery of service quality;Zeithaml;J. Mark.,1988

3. Problems and strategies in services marketing;Zeithaml;J. Mark.,1985

4. The internet: a new era in customer service;Walsh;Eur. Manag. J.,2000

5. E-S-QUAL: a multiple-item scale for assessing electronic service quality;Parasuraman;J. Serv. Res.,2005

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