1. Six Sigma: sure to raise the bar A look into methodologies that hold an immediate potential for improving processes in healthcare, because numbers don't lie;Lazarus;Manag. Healthc. Exec.,2003
2. H. Department of, An organisation with a memory: report of an expert group on learning from adverse events in the NHS chaired by the Chief Medical Officer. HM Stationery Office, 2000.
3. 13. Limiting Harm in Future Health Care±The Role of Nursing;Milligan;Limit. Harm Health Care: A Nurs. Perspect.,2008
4. Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow, and the Bottom Line;Arthur,2016
5. Using SPC to analyze quality indicators in a healthcare organization;Kaminsky;J. Healthc. Risk Manag.,1997