Effects of waiting on the satisfaction with the service: Beyond objective time measures
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference39 articles.
1. The perception of time;Allan;Perception and Psychophysics,1979
2. The role of arousal in the creation and control of the halo effect in attitude models;Bagozzi;Psychology and Marketing,1996
3. The effects of the service environment on affect and consumer perception of waiting time: an integrative review and research propositions;Baker;Journal of the Academy of Marketing Science,1996
4. Applications of structural equation modeling in marketing and consumer research: A review;Baumgartner;International Journal of Research in Marketing,1996
5. Servicescapes: the impact of physical surroundings on customers and employees;Bitner;Journal of Marketing,1992
Cited by 198 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Uncovering merchants’ willingness to wait in on-demand food delivery markets;Transport Policy;2024-11
2. More transactions but a lower average transaction value: How mobile payment apps influence consumer purchases through time-savings;International Journal of Research in Marketing;2024-08
3. Customer satisfaction at large charging parks: Expectation-disconfirmation theory for fast charging;Applied Energy;2024-07
4. Impact of mobile application loading icon type and animation frequency on user time perception and emotion;Displays;2024-07
5. Dissatisfaction-considered waiting time prediction for outpatients with interpretable machine learning;Health Care Management Science;2024-06-01
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3