Service design under asymmetric service provider competition: Applications of AI services-Reference-Cited by-同舟云学术

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Service design under asymmetric service provider competition: Applications of AI services

Published:2024-02 Issue: Volume:182 Page:103424
ISSN:1366-5545
Container-title:Transportation Research Part E: Logistics and Transportation Review
language:en
Short-container-title:Transportation Research Part E: Logistics and Transportation Review

Author:

Yu Shiqiang,Guo Chunxiang

Publisher

Elsevier BV

Reference52 articles.

1. Supply chain coordination in a market with customer service competition;Boyaci;Prod. Oper. Manage.,2004

2. 54 Companies using AI to automate customer service interactions;Cbinsights,2022

3. Chatbot or human? The impact of online customer service on consumers’ purchase intentions;Chen;Psychol. Market.,2023

4. The implications of competition on strategic inventories considering manufacturer-to-consumer rebates;Chen;Omega,2022

5. Exploring consumers’ response to text-based chatbots in e-commerce: The moderating role of task complexity and chatbot disclosure;Cheng;Internet Res.,2021

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Evolution of technology investment and development of robotaxi services;Transportation Research Part E: Logistics and Transportation Review;2024-08

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