1. Media switching and media integration: an examination of instant messaging and IP-calling practices;Grandhi,2003
2. Instant messaging: chatting with your customers online and beyond;Guan,2002
3. Synchronous vs. asynchronous media: is instant messaging that different?;Fuller,2001
4. Reducing social context cues: electronic mail in organizational communications;Sproull;Management Science,1986
5. Media richness theory and new electronic communication media: a study of voice and electronic mail;EI-Shinnawy,1992