1. Feature interaction resolution using fuzzy policies;Amer,2000
2. Handling policy conflicts in call control;Blair,2005
3. Ponder: a language specifying security and management policies for distributed systems;Damianou,2000
4. Telephone call centers: tutorial, review, and research prospects;Gans;Manufacturing and Service Operations Management,2002
5. Policies for H.323 internet telephony;Huang,2005