1. Business process management as competitive advantage: a review and empirical study;Hung;Total Quality Management,2006
2. Business process management: a review and evaluation;Lee;Business Process Management Journal,1998
3. Portaria n. 453 de 01 de junho de 1998 – Diretrizes de Proteção Radiológica em Radiodiagnóstico Médico e Odontológico;SECRETARIA DE VIGILÂNCIA SANITÁRIA (SVS),1998
4. Radiology practice models: the 2008 ACR forum;Gunderman,2008
5. Managing change of leading change which way are you going to go?;Tendick,1999