Customer traffic and customer Experience: Creating a contrived similarity to address the crowding dilemma

Author:

Wenli Zou Lili,Yim Chi Kin (Bennett)

Funder

The Chinese University of Hong Kong - Shenzhen

National Natural Science Foundation of China

Publisher

Elsevier BV

Reference59 articles.

1. The relationship between consumer shopping stress and purchase abandonment in task-oriented and recreation-oriented consumers;Albrecht;Journal of the Academy of Marketing Science,2017

2. Amadeo, K. (2019). How much do Americans spend on Black Friday? Retrieved June 25, 2019, from https://www.thebalance.com/what-is-black-friday-3305710.

3. How consumer shopping orientation influences perceived crowding, excitement, and stress at the mall;Baker;Journal of the Academy of Marketing Science,2012

4. Servicescapes: The impact of physical surroundings on customers and employees;Bitner;Journal of Marketing,1992

5. Consequences of perceived crowding: A meta-analytical perspective;Blut;Journal of Retailing,2020

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