How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior: A meta-analysis-Reference-Cited by-同舟云学术

How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior: A meta-analysis

Published:2015-06 Issue:2 Volume:32 Page:226-229
ISSN:0167-8116
Container-title:International Journal of Research in Marketing
language:en
Short-container-title:International Journal of Research in Marketing

Author:

Blut Markus,Frennea Carly M.,Mittal Vikas,Mothersbaugh David L.

Publisher

Elsevier BV

Subject

Marketing

Reference5 articles.

1. Consumer switching costs: A typology, antecedents, and consequences;Burnham;Journal of the Academy of Marketing Science,2003

2. Salesperson adaptive selling behavior and customer orientation: A meta-analysis;Franke;Journal of Marketing Research,2006

3. Customer satisfaction heterogeneity and shareholder value;Grewal;Journal of Marketing Research,2010

4. Methods of meta-analysis: Correcting error and bias in research findings;Hunter,2004

5. On the use of beta coefficients in meta-analysis;Peterson;Journal of Applied Psychology,2005

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