1. An agenda for electronic commerce customer relationship management research;Romano,2001
2. Acceptance of e-commerce services: the case of electronic brokerages;Bhattacherjee;IEEE Trans. Syst. Man Cybernetics A: Syst. Hum.,2000
3. The State of Online Retailing 3.0,2000
4. Boston Consulting Group, BCG reports 100 percent growth in online business-to-consumer revenues in Asia–Pacific this year, reaching close to U.S.$14 billion, BCG Media Releases, 2001.
5. GVU’s 10th World Wide Web User Survey,1999